FAQ

To register for a new account, visit the registration page on our website. Enter your phone number, create a password, and follow the instructions to complete the process.

To reset a forgotten password, you need to contact support for assistance.

Clear your browser’s cache & cookies and refresh the page. If this doesn’t work, contact our Live Support on our live chat for assistance.

Ensure you don’t already have an account with us, as we only allow one account per player. If you’ve forgotten your existing account’s details, follow the password recovery instructions. If you’re sure you haven’t created an account before, contact our Holla Support team.

Your balance is displayed on the homepage: on the top left for desktop and at the bottom left for mobile.

Log in to your account. Click on “WALLET” at the top left-hand corner next to your account profile ID. Enter the deposit amount, choose your payment method (EFT or Credit Card), and click “DEPOSIT.” +video

The minimum deposit amount is R30.

3D Secure authenticates the cardholder by redirecting them to the issuing bank’s site. You’ll be asked to enter a PIN or password for additional verification.

The processing time for deposits via credit card, instant EFT, and cryptocurrency is instant.

If you can’t see your deposit in your account, first check if the transaction was successful and give it a few minutes. If it still doesn’t appear, contact support with your transaction details for further assistance.

No, the bonus balance cannot be withdrawn unless the wagering requirements have been met.

Click on the “WALLET” next to your account profile at the top left, select “WITHDRAW,” and enter your banking details. +video

Withdraw before 13h00 for funds to reflect by 23h00 on weekdays. After 13h00 on Fridays, withdrawals are processed on Monday.

If you request a withdrawal after 1:00 PM during the week, it might be processed the next business day. Withdrawal processing times can vary, so it's best to check with support for specific details.

The minimum withdrawal amount is R200.

If the game freezes, you will resume from where you left off when you restart. If that’s not possible, the round completes on the server. Any winnings are credited to your account as usual.

If games are running slow, it might be due to a weak internet connection, device performance issues, or high server traffic. Try closing background apps, switching to a stronger Wi-Fi network, or restarting the game. If the problem continues, contact support for assistance.

If your games aren’t loading, it could be due to a slow internet connection, browser cache issues, or outdated software. Try refreshing the page, clearing your browser cache, or updating your app or browser. If the issue persists, contact support for further assistance.

If you can’t open a game, try these steps:

• Refresh the page or restart the app.
• Check your internet connection.
• Clear your browser cache or app data.
• Make sure your device and app are up to date.

If it still doesn’t work, reach out to support with details about the game and the issue.

Google Chrome:
1. Click the three dots in the top-right corner.
2. Select "Settings." Under "Privacy and Security," click "Clear browsing data."
3. Choose the time range (e.g., "All time").
4. Check "Cached images and files" and "Cookies and other site data," then click "Clear data."

Safari:
1. Go to the "Safari" menu and select "Clear History."
2. Choose the time range you want to clear.
3. Click "Clear" to confirm.

Firefox:
1. Click the menu button in the top-right corner.
2. Select "Settings" and go to the "Privacy & Security" tab.
3. Click "Clear Data" under "Cookies and Site Data."
4. Confirm by selecting the appropriate options and clearing the data.

Microsoft Edge (Internet Explorer):
1. Click the three-dot menu in the top-right corner.
2. Select "Settings" and go to "Privacy, search, and services."
3. Under "Clear browsing data," click "Choose what to clear."
4. Check the relevant boxes and click "Clear."